Dux Soft Managed Services are subscription-based services
for managing the availability, health and performance of
your IT infrastructure 24x7 with proactive monitoring. Management
Services can be availed either remotely from our Shared
Services Operations Management Center (SOC) or by setting
up a Dedicated Operations Management Center (DOC).
Benefits
Business Continuity
Efficient Troubleshooting
Substantial reduction in IT operational
costs
Assurance on IT infrastructure
availability and performance
Improved service levels
Increased focus on critical IT
tasks and strategic initiatives
Flexible service window – 24x7
access
Access to best practices and management
approach
Deliverables
Reporting device and service availability
Reporting device and component
performance
Help Desk Services
System Administration
Incident Management
Change Management
Configuration Management
Problem Management
Performance Management
Vendor and Third Party Provider
Management
You can view the following as
part of the reporting view:
